Accompaniment of the Tendering Process for Security Services

IMPLEMENTATION

Background:

The customer’s requirements for the Security Services had changed due to a new alarm receiving point and an expansion of the site. In the course of this, 3-core GmbH was asked to provide technical support for the tendering process from the request for services to the award of contract.

Solution:

In consultation with the customer, the needs and qualifications of the Security Services were defined. Based on this, a standard service specification or service level agreement was developed and expanded to include requirements for the start-up phase, quality management, training concept and reporting. On the basis of this, the bidders were asked to submit an offer. On the basis of the technical knock-out criteria, only bidders who met the customer’s requirements were admitted and were presented in a comparable manner on the basis of the evaluation criteria. During the bidder discussions, potential deficits in the quality of services were addressed and clarified. After the award of the contract, 3-core GmbH supported the contractor in the start-up phase up to regular operation by providing training and workshops.

SERVICES

Definition of the need for security services and their qualifications

Creation of a service level agreement for the site

Recommendations to bidders

Creation of knockout criteria

Creation of measurable and comparable evaluation criteria using questionnaires

Conducting comparable bidding talks

Support of the start-up phase and quality assurance